Responsible information care
What we collect, why we collect it, and the choices you have. Written to be readable first, thorough second.
Privacy in plain language
We collect only what we need to answer you and run the service. We don't sell personal information. Anything shared in a counselling or support context is treated as confidential, with clearly explained limits where safety requires action.
Only the details you send us and the basics required to run the site.
We never sell your personal information to anyone.
Counselling conversations are held in confidence, with clear limits.
Access, correct, or request deletion of your personal information.
This notice covers personal information collected through the Thrivewell Counselling Foundation website and directly through the services described on it. It should be read alongside any service-specific privacy information provided when support or programme participation begins.
We collect two kinds of information:
Where a form asks for sensitive information (for example, in a support or referral context), we tell you why and how it will be used.
Information shared in the context of counselling or support is treated as confidential. Limits to confidentiality, including where there is a serious risk of harm to you or someone else, are explained at the start of any support relationship.
For more, see our safeguarding page.
This website uses only the cookies necessary for it to function. If we add optional analytics or third-party cookies in future, they will be documented here and you will be asked before they are set.
We do not sell personal information. Where a third-party service is used to support our work (for example, to host the website or handle donations), it is chosen with care, bound by appropriate agreements, and referenced here where relevant.
We keep information for as long as we need it for the purpose it was collected, and no longer than that, unless we are required to keep it for legal, safeguarding, or record-keeping reasons. Enquiry messages are typically kept for up to 24 months.
Depending on where you live, you may have the right to:
To exercise these rights, please contact us.
Where a service involves children or young people, we work through appropriate consent from a parent, guardian, or referring institution, and follow our safeguarding practices.
Privacy enquiries can be sent through our contact page, or to support@tcfoundation.ng. If we are unable to resolve a concern, you may also raise it with the relevant data protection authority.
This notice will be updated as our practices evolve. Material updates will be reflected on this page, with the "last updated" date at the top of the page changed accordingly.
Contact Thrivewell for clarification or to request this information in another accessible format.
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