ROUTE 01
Explore support for yourself
Review the available support areas and choose the route that most closely reflects what you want to address.
Get support
Find a clear, considered first step.
You do not need to diagnose the situation before reaching out. Start with the route closest to your circumstances and share only the context needed for an initial response.
Choose a pathway
Different enquiries need different starting points.
Each route explains its purpose before asking you to make contact, so you can proceed with greater clarity.
View support areas
ROUTE 02
Ask a direct question
Send a concise enquiry when you need help understanding the appropriate first step or whether Thrivewell may be relevant.
ROUTE 03
Refer another person
Use the referral route when you are supporting someone else and have the appropriate knowledge and consent to proceed.
What happens next
A measured response, one step at a time.
- 01
Initial review
We read the enquiry and consider which route, service or response may be relevant.
- 02
Clarifying context
We may ask focused questions to understand what you are looking for and what is appropriate.
- 03
Suitable next step
Where relevant, we explain a service, conversation or practical next action.
- 04
Alternative direction
If Thrivewell is not the right fit, we help you consider another appropriate route where possible.
Confidentiality has clear limits.
What you share is treated with care. Where there is a serious concern about harm to you or another person, information may need to be acted on in line with safeguarding responsibilities.
Read safeguarding informationShare only what is needed initially.
- A brief description of what you want help with
- The support route you are considering
- Safe contact details for a response